Client domain continuity for web agencies

The outcome

Web agencies inherit responsibility across domains, DNS, hosting, and client relationships. The useful operating record is not a larger list of dates: it names the next decision-maker and preserves what the client approved.

Workflow

1. 1.Create one record per client domain and separate legal registrant, agency operator, and renewal decision owner.
2. 2.Record the renewal window, decision due date, and evidence needed before a client is asked to decide.
3. 3.Send a client-facing decision request that states the choice, deadline, cost context, and consequence of no response.
4. 4.Issue a scoped handoff when the relationship changes; retain the issued version and the client response.

Agency domain record — minimum fields

Adapt this to the client’s actual authority and records; do not put passwords, tokens, recovery codes, or private keys in it.

Domain: example.com
Client decision owner: Name / role / verified contact
Agency operator: Name / team
Registrar account owner: Client / agency / unknown
Renewal decision: renew | transfer | retire
Decision due: YYYY-MM-DD
Evidence link: registrar, DNS, billing, or client approval
Next accountable action: [person] by [date]

Sources and limits

External facts on this page are limited to the sources below. Product-specific details not stated by a source are marked unknown and should be confirmed with the provider.

• ICANN Transfer Policy